Crucible By Arthur Miller Essays - Salem Witch Trials, The Crucible

Crucible By Arthur Miller English 11 The Crucible by Arther Miller is a play, first viewed in 1954, about the Salemn Witch Trials. The play takes place in Salemn Massachusetts, which was then a strict Puritan town. This play is not only about the ruined lives and deaths of hundreds of people, but even more so about the selfish greed, apathy, and revenge of people in this small town. These are the main characters of the play. Several of the characters came to many crossroads in their lives and were forced to make some very important decisions. Marry Warren, Reverend Hale, and John Proctor all face big decisions that can change more than their own lives. Marry Warren, under a lot of stress and confusion, had to make hard decisions about herself and accusations involving her closest friends. At the beginning of the play Marry Warren and her friends Abbigal Williams and Betty Parris secretly go into the woods with the Parris's slave Tittuba. While in the forest the girls are dancing and playing while Tittuba sings songs for them. They are all having a fun time but are then caught by Reverend Parris. Terrified of the trouble they are in and not responsible enough to except their punishment the girls blame Tittuba. They accuse Tittuba of using witchcraft on them. While all of this commotion is going on Marry is confused and scared. While talking to Abby she considers just telling the truth, arguing back and forth Marry says that ?I never done non of it, Abby. I only looked?. Then Abby reminds Marry of the things that will happen to all of them if the confess. This is hard decision for Marry to make, but she decides to go along with Abby. Later, in act two of the play, John Proctor finds out that Marry Warren and the girls were only dancing in the woods and insist that Marry tell the court the truth. Marry is petrified and lost in confusion. Proctor screams at her to confess the truth, but she keeps saying that ?(She) cannot, they will turn on me?. Marry is afraid that her friends will accuse her of being a witch like they have easily done to so many others. This is the braking point for Marry, an opportunity to decide for good or evil. She wants to cleans her self of sins and tell proctor she will confess in court. At court Marry begins her confession but it is hard. She doesn't seem confident enough to accuse her best friends of fraud, but she goes on. As she continues she is constantly badgered and breaks down. Abby and Betty, in the middle of testimony, start screaming and saying that the devil is in Marry. Marry panics and claims that she is not touched by the devil but Proctor is, shouting, ?You're the devils man!?. These are all very hard decisions and consequences to face. Unfortunately Marry cannot fallow through with the truth. While Marry struggles with her troubles many others face their own. Reverend Hale is nearing forty, a tight-skinned, eager-eyed intellectual?, and has already been involved with the mysteries of witchcraft. Even still he is baffled by the events and accusation in Salemn and is faced to question the beliefs of others and himself. As he conducts his business in Salemn trying to solve who is behind witchcraft he begins to think that some of the accused are innocent. He also begins to question these accusations of the girls. The girls accuse Elizabeth Proctor, who has never lied once, of witchcraft. Hale realizes that this can't be true and believes John Proctor in saying the same, but he is still not sure. In a conversation between the two men Hale tells proctor that ?I cannot judge her guilty or innocent- I know not. Only this consider: the world goes mad, and it profit nothing you should lay the cause to the vengeance of a little girl.?. Here you can start to see Hale begin to sway in his beliefs but is still caught up in confusion. Later in the play Proctor is sentenced to hang for witchcraft and Hale know knows that Proctor is innocent. Hale fights for

Harrison Keyes implementation plan concepts worksheet

Harrison Keyes implementation plan concepts worksheet Implementation Plan Concepts WorksheetConceptApplication of Concept in the ScenarioReference to Concept in ReadingProject management structuresIt is evident that there is a lack of project management structure at Harrison-Keyes. The project is plagued with inefficiencies and problems. The budget is out of line, pre set deadlines are not being met, authors are dissatisfied and threatening lawsuits due to the lack of anti-piracy strategy, the current e-commerce hardware/software is not compatible with the proposed selling strategy and projections, and bad publicity plagues the project.Many companies struggle when trying to balance developing/implementing new projects and continuing the day to day operations of the business. Harrison-Keyes is no exception, as its e-publishing initiative is being refined and implemented the company is faced with day to day operation struggles. People, time, and monetary resources are currently being shared by both the project and normal busing operations with no clear project structure guidelines.Project management structures represent the major approaches to organizing projects (Gray Lawson, 2005).lawson"A good system appropriately balances the needs of both the parent organization and the project by defining the interface between the project and parent organization in terms of authority, allocation of resources, and eventual integration of project outcomes into mainstream operations" (Gray Lawson, 2005, p. 55).Defining project scope"As fundamental and essential as scope definition appears, it is frequently overlooked by project leaders of well-managed, large corporations" (Gray Lawson, 2005, p. 100). Harrison-Keyes' poorly defined scope currently appears to be a barrier to its potential e-publishing project success. Harrison Keyes's project scope seems to lack how completion of the e-book formatting, prevention of piracy, and start of web sales will be tied together."Defining the project scope sets the stage for developing a p roject plan. Project scope isa definition of the end result or mission of your...

Multimedia website report Essay Example | Topics and Well Written Essays - 2750 words

Multimedia website report - Essay Example ..................................................................................................3 2. Analysis and Requirements Phase.........................................................................................3 2.1. Types of requirements....................................................................................................3 2.2. User requirements...........................................................................................................3 2.3. Client requirements.........................................................................................................4 2.4. Technical requirements................................................................................................. 4 2.5. Survey and critique of similar websites..........................................................................5 2.6. Analysis of requirements.................................................................................................5 3. Desig n Phase..........................................................................................................................5 3.1. Web designs....................................................................................................................6 3.2. Web layouts.....................................................................................................................6 3.3. ... .............................8 3.6. Structural chart.................................................................................................................8 3.7. Categories of information................................................................................................8 3.8. Paper prototypes...............................................................................................................9 3.9. Formative evaluation of designs......................................................................................9 4. Implementation Phase.............................................................................................................9 4.1. Functions and features of the website and the justification.............................................9 4.2. Usability and accessibility...............................................................................................10 5. Evaluation Phase................................................... .................................................................11 5.1. User evaluation................................................................................................................11 5.2. Client evaluation..............................................................................................................11 5.3. Technical evaluation........................................................................................................11 5.4. Human Computer Interaction (HCI) evaluation..............................................................12 6. Conclusion..............................................................................................................................12 7.

How Can Financial Innovations Lead To Financial Crisis Assignment

How Can Financial Innovations Lead To Financial Crisis - Assignment Example Nevertheless, lack of supervision and regulations account for the negative side of integration of financial markets. Owing to the global financial markets deregulations, financial managers used creativity in spreading risks with ignorance that the same virtue will have adverse effects on the world economy (Llewellyn 2009 p.55) Financial globalization attributed to growth in the size of financing markets leading to cross-nation misbalance which caused the financial crisis. The developing countries are disadvantaged on the global financial systems. The collapse of the U.S mortgage market revealed the bottlenecks of the global financial markets with complex financial products lowering trust on the whole system. Currently, the global financial crisis is done through innovative investment instruments for instance securitization, derivatives and auction rate securities which were designed through quantitative techniques by mathematicians in an effort to eliminate risk. Securitization is the structured financial process where risks of banks are distributed by pooling loans into sellable assets. This was one of the greatest financial innovation in the 20th century where loans were being converted into securities with the buyer receiving regular payments and the banker disseminating the risk. Banks borrowed more money for lending to create more securitization for loans as they engaged in buying, selling and trading risks believing they have effectively spread the risks only to end in a financial crisis (Keys, Mukherjee, et al, 2007 p.67) The mortgage defaults were caused by the tightening of the monetary policy triggering disturbances in the financial institutions worldwide. The escalating subprime mortgage defaults led to a significant fall in house prices causing a severe liquidity crisis. The risks associated with subprime mortgage crisis involve the credit risk, which is borne by the lending financial institution representing the potential that the issuers of debt security might fail meeting the obligation of making remitting periodic payments and interest to investors.  

PEER REVIEW FROM A RESEARCH ARTICLE Paper Example | Topics and Well Written Essays - 750 words

PEER REVIEW FROM A ARTICLE - Research Paper Example The authors seem to agree that asthma is among chronic illnesses contributing to the highest cases of absenteeism in United States schools. In this case, I show that the study conducted by Wyatt and Hauenstein on the role of Okay with Asthma is credible despite the limited nature of the research itself. Okay with Asthma is an online interactive program designed to help asthma victims become their own managers. It brings together school nurses and students by creating a unique platform for online interaction. The program integrates the traditional content of asthma management side by side with psychosocial strategies for managing asthma. In his study, Wyatt and Hauenstein’s employed one-group pretest-posttest quasi-experimental design to pilot test the effectiveness of Okay with Asthma intervention. The aim of the study was to find out whether or not the program is effective in improving students’ knowledge about asthma as well as their attitudes towards the same illness. A random sampling technique was used to select elements of the study. The researcher sent out 169 letters to families with asthmatic children aged between 8 and 11 years. 53 families responded positively but only 37 of the children took part in the study. Criterion used to select participants was abil ity to complete assent form, children without cognitive or psychiatric disturbances, and children with moderate to severe asthma. The study by Wyatt and Hauenstein was done in part 1 and part 2 with each part lasting for a period of one week. To establish if Okay with Asthma enhanced knowledge scores on the AIQ and attitude tests on the CATIS, t tests and Wilcoxon signed rank tests were used. The finding was that the knowledge base of the students about asthma improved in week two (post test) as compared to (pre-test). As for the second article, Clark conducts a study

Performance measurement

Performance measurement Introduction: This report is about operations Management in general and performance measurement in specific, which is broadly a study of an organization’s performance. LYCATEL has been chosen as Model Company in order to measure its performance. This report will focus on studying the different areas of their operations. This repot will also look at the positive or negative impacts of operational decisions taken by the company. This report will positively contribute to highlight some issues which may lead company towards betterment or vice versa. Finally the conclusion will proceed to some recommendations based on our analysis.This report will begin with brief explanation of performance measurement and its related concepts. The next section will introduce the Model Company and description of the problem. Finally the company will be analyzed on the basis of performance measure tools and recommendations will be made. Performance Measurement: Performance measurement can be defined as: a process in which we check or evaluate the company from different angels that how they are performing in their field. If we explore history, organisations have always measured performance in some way through the financial performance that they are making profit or not. However, traditional performance measured, based on cost accounting information; provide little to support companies on their quality journey. They never check the performance of an organisation seen by their customers that how they think about organisation’s performance. According to an article published in PMA Newsletter: â€Å"Evaluating performance is important, but we can not limit the performance measurement to this purpose. If we want to manage for results and manage through measures we should consider the performance measurement not just as a rear-view mirror to evaluate our past performance but as a tool to support decision making process in the organisation day by day.† Now a days in a successful total quality organisation, performance measures by the improvements seen by the customer as well as by the results delivered to other stakeholders, such as the shareholders. In the issue of Perspectives on Performance, Max Moullin recommended his personal definition of performance measurement and explained the aims of it. We would like to contribute to the discussion what he asserted. Here is how Moullin defined performance measurement: â€Å"Performance measurement is evaluating how well organisations are managed and the value they deliver for customers and other stakeholders† â€Å"We are not totally agreed with this definition because the word he used ‘how well’ should be decided after the measurement, we can’t say that the organisation is doing well or not before the measurement.† But as far other concerns it covers the both sides that the performance measurement tells the customer satisfaction and the stakeholders. Obviously if the customers are happy with the products or organisation they will stick with them and organisation will make profit, it’s just the different angle to see the things. Tools for Performance Measurement: When we talk about measuring something the first concept in the mind comes that measurable things should be tangible. So question arises here how we can measure intangible things? Then there should be some tools to measure the performance like if we want to measure the speed we measure in km/hr or if there is some liquid then we measure in litre and length in meters but for organisations we check that how good is their performance. It is really easy to say that in some organisation, some operation is not doing well or its performance is not very good but how we can say that what exactly we mean by these words â€Å"Well† or â€Å"Good†. To justify this we need something to measure the performance of operations in an organisation, some tool to do that. For this we will use Slack’s theory as a tool and measure the performance. His theory is also a best match with our case. In his theory he is using Quality, Speed, Dependability, Flexibility and Cost as tools to measure the performance. And these tools can be used to measure that the organisation is: Gives Doing things Right a Quality advantage Gives Doing things Fast a Speed advantage Gives Doing things On-Time a Dependability advantage Gives Changing what you do a Flexibility advantage Gives Doing things cheaply a Cost advantage The LYCATEL Group In this section a brief introduction is given about LYCATEL which is a dynamic, fast growing alternative provider of telecommunications services for consumers and businesses throughout the world. We will asses their performance in the UK market that how they perform in the market from customer’s point of view. LYCATEL Group covers several countries all over the world but we will check its performance specifically in the UK. The LYCATEL Group offers a broad product portfolio comprising of prepaid telephony solutions including: Carrier to carrier wholesale services Calling cards Residential Indirect Access Services (1xxxx) Mobile services (MVNO) Through a relentless focus on providing high voice quality by partnering with over 70 global telecommunications carriers, the LYCATEL brand serves its growing base of over 2 million customers who want to make low cost international calls. LYCATEL Group’s FUTURE The LYCATEL Group is committed to being the first choice telecommunications provider focused on serving global niche segments that have a need to call internationally whilst managing their monthly budgets through prepaid solutions. Vision To create a world-class telecommunications organisation where their talented people team up with their business partners to continually drive down costs and deliver superior value propositions to their customers. Mission To be the global market leader in the prepaid international calling card business by 2008. To diversify their revenue mix by developing prepaid carrier to carrier wholesale, prepaid residential and prepaid international mobile businesses, accounting for 40% of revenue streams by 2008. To delight their customers by providing low cost, high quality telecommunications services. Performance Key Facts Generates over 700 million minutes of voice calls every month – handling over 1.2 million completed calls daily. Operates a state-of-the-art global network comprising over 2,500 E1s – combining modern VOIP and traditional TDM technology. Employs over 150 talented professionals in the UK, Ireland, Spain, Switzerland, Italy, Germany, France, Norway, Denmark, Finland, Austria, Netherlands, Sweden, Belgium and Portugal. Interconnects with over 70 blue chip telecommunications carriers. Operates though a broad European distribution network of wholesalers providing access to over 300,000 outlets, including own controlled outlets in key locations. Provides customer services through a 24-hour multi-lingual call centre. Brand is recognised and used by over 2 million pan-European consumers. Is the European prepaid calling card market leader with an estimated market share of 25% in the UK, 20% in Holland, 20% in France and growing rapidly in Scandinavia, Italy, Germany, Spain, Austria and Switzerland? Has annualised global revenues in excess of $300 million and on target to achieve global revenues of $500 million in 2006. Calling Cards LYCATEL calling cards enable their customers to make international calls easily and cost effectively. Providing over 100 calling card product brands to the market place including Uni Asia, Uni Tel, Lyca India, Latino Tel, Euro Tel, Africa Tel, They originate over 350 million minutes per month, of which we terminate over 60 million minutes to the Asian Sub-Continent, 70 million minutes to Africa, 20 million minutes to the US, 35 million minutes to Europe and 20 million minutes to the UK per month. The LYCATEL Group produces and distributes 6 million calling cards a month making us one of the biggest European operators in this sector. They achieve this through an extensive network of wholesalers ensuring that their customers can easily purchase cards at over 300,000 retailers across Europe including own controlled outlets in key strategic locations or online through their e-shop at www.LYCATEL.com. (3) Measuring the Performance of LYCATEL: As we all know that there is a big competition in telecommunication companies now a day in the UK and all over the world. Everyone is trying to give the best to their customers in this competitive market and want to bind the customers with them forever because they know the values have been changed. Now the customer’s satisfaction is a very big issue for the companies in the UK and all over the world. In telecommunication companies if someone needs to contact any one in the company, need any information, or they have any complaints or any sort of matter they have, they go through customer services. So it means customer services play a vital role in these companies and leave a deep impact on the customers as well. That’s why we decided to measure the performance of their (LYCATEL Group) customer services. We gathered views of people about LYCATEL’s customer services and measure them using our tools to get their performance. Now we will try to measure their performance using different tools. No doubt that the facts figures they are showing in their charts are very good and the company is progressing but it is not enough if we compare with their competitors especially in the UK. We will asses their performance using some tools like Quality, Speed, Dependability, Flexibility and Cost. We took review of the people about their customer services in which we will check these certain areas: Quality: One of the main factors in quality measurement is to evaluate the level of complaints. There are many sources to check the customer’s complaints. Different businesses use different strategies in order to get feed back. There have been many companies and websites formed in order to collect the positive negative reviews of the company. We have measured company’s customer services on the basis of customers complaints registered on one of the authentic web source, which is famous to collect customers views. There have been many complaints registered regarding their poor customer services depicted in one of the customer’s view as: View: â€Å"Bought Africa tel lycatel phone card and it gave me 5 minutes to talk yet claiming I had more minutes. I guess they disappeared in the thin air. I then proceeded to call customer service, who do not seem to know what they are talking about, did not answer or help me in any way shape or form, they just wanted me to get off the phone by giving me false information.†(4) In our research we found that customers were not much dissatisfied with the products of the company but with the customer services. A number of complaints were found regarding language barriers especially accent related issues. The customer services don’t seem to be well trained. They have not been equipped with proper information as reflected in the view which clearly shows the communication gap between management and staff. We also found many complaints regarding warrant claims and mean time between failures when measured the performance of customer services. Another person’s view as follows: â€Å" Very bad. Customer service too bad. I have online account with lycatel and I paid through credit card and they took the money and did not credit my account. Trying to contact them but call center could not help me on this. Very bad service.† Speed: Communication is known as a backbone in the field of customer services. LYCATEL’s customer services lacking in the field of communication due to their pronunciation problem as their most of the staff is non English. The consequences of this factor is influencing very negatively on their customer query time. The bad communication leads to misunderstanding, repetition and finally frustration. This does not only results in delaying customer query but also increases the order lead time. View: â€Å"Bought Africa Tel Lycatel phone card and it gave me 5 minutes to talk yet claiming I had more minutes. I guess they disappeared in the thin air. I then proceeded to call customer service, who do not seem to know what they are talking about, did not answer or help me in any way shape or form, they just wanted me to get of the phone by giving me false information.† Dependability: In this regard we would like to share personal experience of one of our colleague’s, who was dealt with many of the customer assistants including their supervisors. He experienced that every person he spoke to was not dependable at all. Every assistant provided different information on a same query but no one could solve it. Finally it was found that information provided by each of the members of the staff did not exist in the policies of the company. The same issue was also reflected in many other views. View: â€Å"Its so annoying when the card tells you have 195 minutes for the call. You make a call for one hour. A couple of hours later you go back and the card tell you have no funds. What happened to the other 2 hours? You call the customer service team (at YOUR expense), am left holding for over 15 minutes only to be told that the computer does not update for 6 hours. You call back again in the morning over 9 hours later only to be told the same thing.† Flexibility: Our research found that LYCATEL is not flexible enough to provide solution for diversity of queries. Very minor issues are discussed with supervisors or transferred to others. This causes dissatisfaction and finally shows inflexibility. The customer assistants are not equipped with the variety of information that’s why they depend on their seniors. View: â€Å"I bought a  £5 card, used it once for about 20mins, (out of an apparent 1000+). And then, despite it still having credit, I could never call a single other number on it again. Needless to say their customer services are the very kind you fear coming across, i.e.: a million miles away, deaf to your concerns and completely unable to do anything to rectify your loss of time, money and whist.† Cost: Minimizing the cost is one of the main objectives of any organization. When companies try to minimize their costs they must consider many factors in order to make decisions. Lyca tell seems to increase cost due to the delay of handling costs. These problems eventually result in dissatisfaction and obviously if one customer is dissatisfied hundred of other are affected due to the word of mouth. Hence labour productivity effects directly on the increasing costs and puts bad impacts on efficiency. View â€Å"I am so frustrated with my attempts and loss of time that I will not buy this card again and will relay my experience to my friends too.† â€Å"There was nothing good in my experience about Lycatel and their calling cards. Open a card without using it, and you will be surprise Lycatels computers will use the card for you. I thought I would have received loads of minutes on the cards but Lycatel.com never fulfilled this for me. I therefore do not recommend Lycatel.com.† Problem Description: Analysis has pointed out a problem in their customer services. Being business doctors it is diagnosed that actually the problem doesn’t exist directly in the customer services but in their operations. The statement we arrived at as diagnosed above is based on our detailed analysis by utilising the performance tool in the early section. Our research has found that the root cause of the problem exists in operations management because that the call centres of LYCATEL’s are based in India which is purely an operations based decision as the service layout is wrongly designed. Due to the cheap labour most of the customer services staff is hired from the mentioned country. LYCATEL deals with millions of customers in the UK market every day. Further more it is found that many other problems link to this decision. Solution/Recommendation: It is recommended that LYCATEL should realize the customers concern and they should change their layout of call centres from India to UK. Our conclusion is based on our detailed analysis where all factors are analysed and we find that in order to improve quality, speed, dependability, flexibility and reduce cost the service layout must be redesigned and call centres should be based in the UK. And British people should be hired. This will not only reduce the customer’s complaints regarding language barriers but also improve quality satisfaction. Properly trained employees with better communication will increase the speed of handling calls which will eventually reduce the cost and also reduce the waiting calls time. LYCATEL’s call centres are basically structured in India due to the cost effectiveness. They have surely seen one side of the picture but have totally ignored the other side. Our calculations show that if one person is dissatisfied it can distract 100s of customers. If LYCATEL satisfies one customer it means he is saving hundreds of customers which is actually cost effectiveness. Another angel of cost reduction can be considered by employing well trained staff who can satisfy three times more customers as compare to less trained staff. As LYCATEL is operating in different parts of the world, We recommend that small scaled call centres should be established for only UK based customers which another way of considering cost effectiveness. Our research has also found that people living in India are not much familiar with the cultural values of the UK, this is also one of the reasons which results communication gaps when dealing with totally different cultural background customers. References: (http://www.balancedscorecardreview.it/c2005/Definition-of-Performance-Measurement.pdf) 12/03/09 @ 20:30 Max Moullin – Defining performance measurement in Perspectives on Performance Volume 2 (Issue 2 March 2003) (http://www.lycatel.com/LycaTelHome.aspx) Date: 14/03/09 @ 14:00 (http://www.reviewcentre.com/reviews93358.html) 16/03/09 @ 19:45

Megans Law Essay -- essays research papers

In July of 1994, a little girl named, Megan Kanka, was raped and strangled. They found her body near her home in Hamilton Township, New Jersey. The story of thing young girl has shocked the nation. The man responsible for this brutal act is named, Jesse Timmendequas. He had been convicted twice prior to this attack. He also served six years in a treatment facility and had been released. Many people said that he was a quiet man, and this left them to think he was harmless. Unfortunately, this wasn’t the case. This sex offender lived in the same town, as a matter of fact, he lived across the street from the Kanka family. This man was not ready to be released at all. In fact, he shouldn’t have been released. This only left him more of an opportunity to stike again. This information brought the people of Hamilton Township to pass around a petition. The petition stated that a state law be passed informing the citizens of their community that such people live amongst them. This isn’t a rare request. In fact, there have been numerous attempts to bring this law into affect. This should have been done from the beginning, but some people actually think these sex offenders have rights. Well, the people of Hamilton Township didn’t agree. They felt that they should have been told that this sex offender lived within their neighborhood. "The real issue isn’t that the people of Hamilton Township were denied information on this sex offender, but why was this man released after only six...